FAQ
General Information
Strutt ev¹ is the first of its kind that combines advanced intelligent sensors with a powerful Quad-Drive system to elevate daily life, elevating safety and comfort like never before. Whether navigating a crowded store or uneven paths, the ev¹ makes every journey more relaxing and fun.
The Strutt ev¹ is a next generation smart everyday vehicle for anyone who wants a safer, easier, smarter way to move through daily life. Beyond personal mobility, it offers the versatility to serve as a helper robot in specific scenarios while unseated. It is offered as a consumer product and is not classified or intended to be used as a medical device.
We have established strategic partnerships with experienced distributors and dealers across Singapore, major European markets, and the USA. We are committed to continuously expanding our global network to ensure all customers receive dedicated on-site support and service.
To locate your nearest dealer, please book a test drive through our official website, and we will coordinate the arrangements for you.
To locate your nearest dealer, please book a test drive through our official website, and we will coordinate the arrangements for you.
Discover the future of mobility firsthand through these four opportunities:
1. Join the Beta Program: Pre-order now for an exclusive opportunity to become a Beta Test User and help shape the final ev¹ experience.
2. Visit Us at Global Exhibitions: We are showcasing the ev¹ at major events across Europe and North America. Check our Event Calendar to find a show near you.
3. Request a Personalized Test Drive: Submit a Test Drive Request, and our team will promptly contact you to arrange the best possible option.
4. Attend a City Roadshow: Based on pre-order demand, we are bringing the ev¹ to you via regional roadshows. Stay tuned for updates on our website, newsletter, and official Facebook Group.
1. Join the Beta Program: Pre-order now for an exclusive opportunity to become a Beta Test User and help shape the final ev¹ experience.
2. Visit Us at Global Exhibitions: We are showcasing the ev¹ at major events across Europe and North America. Check our Event Calendar to find a show near you.
3. Request a Personalized Test Drive: Submit a Test Drive Request, and our team will promptly contact you to arrange the best possible option.
4. Attend a City Roadshow: Based on pre-order demand, we are bringing the ev¹ to you via regional roadshows. Stay tuned for updates on our website, newsletter, and official Facebook Group.
No . The environmental sensing, path planning, and vehicle control are all performed with onboard computing. Certain cloud features such as AI Voice Assistant and Over-the-Air Updates require internet connection via Wi-Fi or cellular data.
If the internet disconnects, for example when entering an elevator, the ev¹ will continue to operate normally. Environmental sensing, path planning, and vehicle control are all performed onboard, so core smart driving does not rely on the cloud.
Only cloud-based features, such as the AI Voice Assistant and over-the-air updates, require an internet connection via Wi-Fi or cellular data, and may be unavailable until connectivity is restored.
Only cloud-based features, such as the AI Voice Assistant and over-the-air updates, require an internet connection via Wi-Fi or cellular data, and may be unavailable until connectivity is restored.
The Strutt app is required for initial registration and activation. After activation, all driving modes (including Co-Pilot and Auto-Pilot) can be used without the app.
User privacy and safety were key considerations in the design of this product. Sensors including cameras are only activated to support necessary safety and functional features—they do not operate continuously, nor do they record or capture data without your knowledge. These functions are only active when you explicitly enable or authorize them. Any collected data is used solely to ensure proper product operation and user safety, and will not be used for advertising, marketing, or purposes unrelated to the product’s functionality. You always have control over the device’s features. Privacy protections are implemented in accordance with the laws and regulations of your country. If you have any questions regarding privacy, you can contact our support team at any time for assistance.
The Strutt app supports both iOS and Android operating systems.
The maximum weight capacity of the ev¹ is 350 lbs (160 kg).
1. Use soft wet microfiber to wipe the surface for regular cleaning.
2. We recommend wiping sensor surfaces with a clean wet microfiber if you notice any stains. Avoid using organic solvents or applying excessive force when cleaning the sensor surface to prevent scratches.
3. We recommend you check and maintain the ev¹ regularly. You may also refer to the "Repair and Maintenance" chapter in the user manual.
2. We recommend wiping sensor surfaces with a clean wet microfiber if you notice any stains. Avoid using organic solvents or applying excessive force when cleaning the sensor surface to prevent scratches.
3. We recommend you check and maintain the ev¹ regularly. You may also refer to the "Repair and Maintenance" chapter in the user manual.
Seat
The backrest angle and height, the seat height, the armrests width and height are all adjustable for individual comfort. The armrests and foot-plate are foldable to ensure convenience and comfort when transferring in or out of the ev¹.
For users who need more customizable backrest and head support, the whole backrest module of the ev¹ can be replaced with an developing accessory to support connecting with 3rd party backrests, including those with integrated headrests.
Yes. The Strutt ev¹ seat cushion is removable. You may choose to replace with compatible third-party cushions of your choice.
Yes, the backrest of the ev¹ has 3 different incline levels.
The Touchscreen Module, equipped with a display screen, joystick, and control buttons, is interchangeable between the left and right positions to accommodate different user requirements.
Battery
The ev¹ uses a lithium iron phosphate (LFP) battery. The 592Wh battery range on a full charge is 20 miles (34km).*
Equipped with fast-charging technology, the ev¹ can be charged from 0% to 80% within 2 hours, with a full charge taking approximately 4 hours.
Strutt's official battery is rated for a typical lifespan of approximately 3,200 full charge cycles.
Strutt batteries and chargers are independently designed and developed with smart charging protection. Charging automatically stops when fully charged to prevent overcharging.
Important: Do not use third-party chargers to avoid potential safety risks.
Important: Do not use third-party chargers to avoid potential safety risks.
Travel
The ev¹ can be checked and transported on commercial flights, but it cannot be driven inside the aircraft cabin.
It depends on the battery type.
Long Range Battery (592 Wh): Not permitted for air travel.
Airplane Friendly Battery (288 Wh): Designed to comply with airline regulations and allowed on flights.*
* Final eligibility is subject to the confirmed specifications at the time of release of the Flight-safe Battery.
Long Range Battery (592 Wh): Not permitted for air travel.
Airplane Friendly Battery (288 Wh): Designed to comply with airline regulations and allowed on flights.*
* Final eligibility is subject to the confirmed specifications at the time of release of the Flight-safe Battery.
The Strutt ev¹ has a modular design and can be disassembled into 5 modules including the battery for easy transport. The heaviest module is only 41lbs (18.8 kg) for easier transport and support.
This depends on your vehicle’s dimensions. Generally speaking, thanks to its modular design, the ev¹ can be disassembled into five modules, allowing it to fit into the trunk of a compact SUV or larger vehicles. Full dimensions are listed on our spec page.
Driving Performance
Thanks to Active Steering, powerful rear wheel motors, and four-wheel independent suspension, the ev¹ delivers a stable and comfortable riding experience to most users—even on uneven gravel paths. We always recommend trial driving the ev¹ prior to purchase as personal preferences and needs differ.
Yes. The ev¹ features four-wheel independent suspension for a stable and comfortable ride.
Yes. The ev¹ can be used on outdoor paved surfaces and cobbled streets. Regulations for personal mobility devices vary by region; please follow local laws.
Yes. Under Co-Pilot mode, the ev¹ is designed to detect tables and obstacles, allowing you to drive as close as possible for a comfortable seating position.
To get even closer to the table, the armrests can be flipped up and you can use the Strutt app to remote-control the ev¹ for micro-adjustments.
Note: When the armrests are flipped up, the integrated sensors on them will be inactive. For your safety, please proceed with caution and manually monitor your surroundings during this time to avoid any potential bumps or collisions.
To get even closer to the table, the armrests can be flipped up and you can use the Strutt app to remote-control the ev¹ for micro-adjustments.
Note: When the armrests are flipped up, the integrated sensors on them will be inactive. For your safety, please proceed with caution and manually monitor your surroundings during this time to avoid any potential bumps or collisions.
The ev¹ can handle sidewalks, gravel, bark, grass, and trails, but it is not recommended to drive over low-traction surfaces that may cause wheel slip, such as deep sand or muddy terrain.
Yes, it can handle obstacles up to 2 in (50 mm).
There are five speed levels, up to 8 mph (12.9 km/h).
Actual limits depend on local laws and regulations.
Actual limits depend on local laws and regulations.
The ev¹ is not equipped with integrated turn signals. However, it does feature a customizable horn function. Users can conveniently assign the horn to the multi-use button via the settings and adjust the volume to their preference.
Safety
The ev¹ is equipped with a comprehensive 360° sensing system that continuously monitors its surroundings to ensure a safe and smooth ride.
In Manual Mode: The system acts as another pair of eyes. When an obstacle is detected nearby, the joystick provides haptic (vibration) feedback to alert you.
In Co-Pilot and Co-Pilot+ Mode: The ev¹ actively engages for your safety. It automatically fine-tunes your steering to glide around obstacles. If the system determines there isn't enough space to pass safely, it will proactively slow down and come to a controlled stop before any contact occurs, effectively preventing collisions or tipping.
In Manual Mode: The system acts as another pair of eyes. When an obstacle is detected nearby, the joystick provides haptic (vibration) feedback to alert you.
In Co-Pilot and Co-Pilot+ Mode: The ev¹ actively engages for your safety. It automatically fine-tunes your steering to glide around obstacles. If the system determines there isn't enough space to pass safely, it will proactively slow down and come to a controlled stop before any contact occurs, effectively preventing collisions or tipping.
The ev¹ is designed to handle slopes up to 13°.
To ensure maximum safety and stability, the system features Intelligent Incline Adaptation. While driving on a slope, the ev¹ will automatically adjust its maximum speed and acceleration based on the specific angle of the incline.
To ensure maximum safety and stability, the system features Intelligent Incline Adaptation. While driving on a slope, the ev¹ will automatically adjust its maximum speed and acceleration based on the specific angle of the incline.
Accessories
The ev¹ offers versatile storage solutions to keep your belongings organized:
Standard: Every ev¹ is equipped with Seat Storage (located under the seat) as a standard feature.
Optional: The following accessories are available for separate purchase to increase your storage capacity:
- Rear Storage: A spacious container ideal for backpacks and larger items.
- Side Storage: Convenient bags attached to the armrest for quick access to your essentials.
Please check our website for the latest updates on accessory availability.
Standard: Every ev¹ is equipped with Seat Storage (located under the seat) as a standard feature.
Optional: The following accessories are available for separate purchase to increase your storage capacity:
- Rear Storage: A spacious container ideal for backpacks and larger items.
- Side Storage: Convenient bags attached to the armrest for quick access to your essentials.
Please check our website for the latest updates on accessory availability.
We also offer optional accessories including Phone and Cup Mount, and more. Please check the website for updates.
After-sales
Yes. All products purchased through our brand’s official channels or authorized dealers are covered by warranty under normal use.
For the specific warranty scope and applicable conditions, please refer to the
official warranty policy
.
Warranty periods vary by component. For detailed coverage durations regarding the vehicle frame, core components, and wear-and-tear parts,
please refer to our
official warranty policy.
The warranty period usually starts from the product delivery date.
During the warranty period, if the product experiences a performance failure due to material or manufacturing defects under normal use and maintenance, you may apply for warranty service. For the specific applicable components and scope, please refer to our official warranty policy.
The following situations are generally not covered by the warranty:
1. Damage resulting from improper use or failure to follow the user manual.
2. Damage caused by accidents, external impact, water ingress, fire, or other unforeseen events.
3. Unauthorized disassembly, repair, or modification.
4. Normal wear and tear or aging of consumable parts.
5. Products that are beyond the warranty period.
6. Purchased second-hand products.
For detailed exclusions, please refer to the official warranty policy.
1. Damage resulting from improper use or failure to follow the user manual.
2. Damage caused by accidents, external impact, water ingress, fire, or other unforeseen events.
3. Unauthorized disassembly, repair, or modification.
4. Normal wear and tear or aging of consumable parts.
5. Products that are beyond the warranty period.
6. Purchased second-hand products.
For detailed exclusions, please refer to the official warranty policy.
You can submit an after-sales or warranty request by sending an email to our official support channel: service@strutt.inc.
Our after-sales team will review the information you provide and process your request accordingly.
Our after-sales team will review the information you provide and process your request accordingly.
To help us verify and process your request quickly, please provide the following information:
1. Product serial number (SN)
2. Valid proof of purchase (e.g., order record or invoice)
3. Description of the issue, including relevant photos or videos
Additional information may be requested depending on the specific issue.
1. Product serial number (SN)
2. Valid proof of purchase (e.g., order record or invoice)
3. Description of the issue, including relevant photos or videos
Additional information may be requested depending on the specific issue.
Yes.
Repairs performed within the warranty period do not affect your original warranty rights. Replaced or repaired parts will continue to be covered according to the official warranty policy.
Repairs performed within the warranty period do not affect your original warranty rights. Replaced or repaired parts will continue to be covered according to the official warranty policy.
For replaced products or parts, the warranty period generally follows the remaining warranty of the original product.
Repairs that fall within the warranty coverage are generally provided free of charge. However, if the issue is not covered by the warranty, related fees may apply.
The following situations typically incur repair charges:
1. Products that are out of the warranty period
2. Faults caused by human damage, accidents, or improper use
3. Issues resulting from unauthorized disassembly, repairs, or modifications
4. Replacement of worn or consumable parts
Charges are determined based on the official after-sales assessment and policy.
1. Products that are out of the warranty period
2. Faults caused by human damage, accidents, or improper use
3. Issues resulting from unauthorized disassembly, repairs, or modifications
4. Replacement of worn or consumable parts
Charges are determined based on the official after-sales assessment and policy.
We recommend contacting after-sales support for consultation or repair assessment in the following situations:
1. The product is not functioning properly or shows significant performance issues.
2. Unusual noises, smells, or warning alerts occur.
3. The issue persists after performing basic checks.
If you notice any condition that may affect the safe use of the product, stop using it immediately and contact official after-sales support. We will provide professional evaluation and handling.
1. The product is not functioning properly or shows significant performance issues.
2. Unusual noises, smells, or warning alerts occur.
3. The issue persists after performing basic checks.
If you notice any condition that may affect the safe use of the product, stop using it immediately and contact official after-sales support. We will provide professional evaluation and handling.
